Least Trustworthy Tradespeople in the UK – As Voted by YOU

Since December 2015 over eight thousand people in the United Kingdom have taken part in our poll.

Cast your vote below today and see who are the least trustworthy traders in the UK. Only one vote per person.

What Type of Tradespeople do you Trust the LEAST?

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What do you think of these results?

Are you surprised that these traders currently top our list of least trustworthy tradespeople?

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40 Responses to “Least Trustworthy Tradespeople in the UK – As Voted by YOU”

  1. MikailNovember 26, 2015 at 3:14 pm #

    Not surprised by these statistics, in my home country regulation is much strict. But in the UK tradespeople can do what they want, qualifications are no need for roofers and biulders. That’s why so many tv shows like “cowboy traders”.

  2. KirtsyDecember 2, 2015 at 4:08 pm #

    I’m surprised to see that landscape gardeners are so trusted, this trade isn’t very well regulated at all, unlike electricians and gas engineers.

    • NealMay 23, 2016 at 9:51 pm #

      Landscapers have two main trade bodies that people should check to find a Professional Landscaper, these are BALI (British Association of Landscape Industries) and the APL (Association of Professional Landscapers). There members are thoroughly inspected on their standards both in the office and on site. So an essential first port of call if you need your garden landscaped.

      • David VaseySeptember 22, 2017 at 7:41 pm #

        Wot a load of crap. Bali and apl are just fancy letters to make groundwork companys look good. You register and pay for them.
        I have neither and have ressurected hundreds of companies with these fancy letters workmanship.

  3. David MDecember 8, 2015 at 5:35 pm #

    Roofers can get away with crap work because you can’t see what they are doing on the roof, unless you climb up there and watch them. Most ppl won’t do that.

    • Hannah WerranApril 27, 2016 at 10:52 am #

      My husband does roofline work occasionally (gutter clearance/replacement,etc) and is aware of this problem. He offers to take before and after photos so customers can see for themselves what needs to be done AND he knows that they are happy when he’s finished. Maybe more tradesmen should be challenged to do this.

      • David VaseySeptember 22, 2017 at 7:53 pm #

        If some1 doesnt trust a tradesman dont use them. Simple. People should stop looking for tradesmen in magazines or online and ask freinds to recommend a trades person.
        After all word of mouth is the best form of advertisement and if your freinds who you yourself trust, recommend and trust a tradesperson then they would be the ones to use.

  4. Claire RookDecember 13, 2015 at 6:59 pm #

    Can I have permission to publish this information and pie chart on my blog? I will of course place a link back to your website.

    • QuotationCheck AdminDecember 14, 2015 at 8:19 am #

      Yes of course you can. Go for it Claire.

  5. Si TaylorJanuary 4, 2016 at 4:10 pm #

    Good to see that us fellow landscape gardeners are regarded as the most trusted. Kirsty, this trade is very much regulated, take the Waste Disposal License for garden waste to be taken away from the customer for instance, very heavy fines can be given to a business that does not have one and believe it or not, the customer can also receive a heavy fine. Also if you don’t have a PA1 and PA6 Certificate and use a Pesticide spray for business use, you could be in a lot of trouble. So yes, this trade is very heavily regulated. I am a North West landscape gardener. Great site guys, keep up the good work.

  6. Si TaylorJanuary 4, 2016 at 4:36 pm #

    On this day, a Driveway installer from out of the county has knocked on 3 of my neighbours doors, all of which are pensioners living in bungalows in a quiet residential area, and have started work on their new tarmac driveways, they finished all three in about 2-3 hours, £600 each as I believe. All three drives where in good condition and didn’t need doing. Don’t accept work from doorstep callers. If you want work doing, contact your local trusted tradesman. Not surprised Driveway Installers are the second least trusted.

    • David VaseySeptember 22, 2017 at 7:57 pm #

      Thats because most of the people who knock on your door and say i can do you a new drive for x amount of ££££ are dids passing through.

  7. JEFF MCGINESSFebruary 1, 2016 at 9:32 am #


    • DomMarch 17, 2016 at 11:22 am #

      why are you shouting?

    • philApril 19, 2016 at 11:44 am #

      Complaints dept’ for angry, under-employed gas fitters can be found at http://www.getagripman.com

    • KevBenMay 19, 2016 at 3:32 am #

      that is not true as gas safe guys only have an assessment every 3 years!
      Electricians have an assessment every year!

      • Keith JarrettJune 20, 2017 at 3:07 pm #

        Kevbev if you’re gonna quote stats about other trades, get your facts right….gas ACS requalification is every 5 years, you are assessed, audited on job and post job a minimum of 2 times a year.

    • ian wilsonJuly 29, 2016 at 12:03 am #

      I have been considering undertaking gas training. The more I have looked into it the more I have concluded that for all the considerable outlay in training and staying up to date with everything the rewards are not great enough. I seriously think the skills a decent and competent gas qualified person are way under valued.
      I am a qualified plumber and hold an engineering diploma. I always try to give value to the customer. I have helped out people who went for another quote and ended up with a plumbing disaster. This trade requires a huge range of skills and ability to think on your feet.

    • GBHunterSeptember 28, 2016 at 3:10 pm #

      May be my friend however good old British Gas have over the years done some pretty dire deeds and they are still at it ! I have had personal experience of them and so has my son,it makes me wonder just how qualified and competent they are.

    • David VaseySeptember 22, 2017 at 8:04 pm #

      All trades need specific tools and have the same amount of risk. On a daily and hourly basis.

  8. chazFebruary 16, 2016 at 4:20 am #

    interesting poll. I have found gas engineers professional and reliable the same with roofers. Plumbers less so but have always delivered a good service in the end. Have never used a landscape gardener so far so can`t comment. However the worst experience I have had is a quote for 7 thousand pounds to tarmac a small driveway from a small local company. I thought this quote was far to high so had 3 other companies offer quotations ranging from £800 to £1700 I chose a large company that charged £1600 and completed the work quickly and to a very high standard. 5 years ago. The driveway is still perfect and we are very happy. Several people where I live have chosen the local company and paid a very high price now have problems with driveway cracking and tarmac lifting. However one of the people in the village chose the cheapest option that was a gypsy gang that charged £300 and there driveway is still perfect to this day. So I am not sure what is the best course of action. All I can say is get several quotes from different companies don`t always choose the one that everyone else chooses.

    • David VaseySeptember 22, 2017 at 8:12 pm #

      A lot of good trades are busy so they quote high because they dont need the job or it aint worth it unless theyre getting top dollar. Quotes from all companies will differ due to different practises and materials used.
      Get a breakdown of the works and materials being used and applied and then compare with each other.

  9. andrewMarch 16, 2016 at 12:06 pm #

    i can see some of these but it does not reflect the industry’s as a whole i own a small sole trading roofing business and i try to be as honest and do the best job possible making sure not to leave mess ect i take photos of every job before and after so my customers can see exactly what i have done i also try to give discounts of 10 to 15% for older people i like to think i offer a very friendly reasonable priced service but not all are the same

    • DaisyDecember 19, 2016 at 2:48 pm #

      Older retired people have far more money than young couples. Take it from me, being an older person myself I can remember when I had to count every penny which I don’t have to do now. So instead of giving discounts to older people how about giving the young ones a discount instead? Anyway I find it demeaning for someone to be
      guessing my age.

    • David VaseySeptember 22, 2017 at 8:14 pm #

      Your a business not a charity.
      Yeah it’s nice offering discounts to elderly but at the end of the day that wont pay the bills.

  10. Jason HMarch 21, 2016 at 9:09 am #

    I have spent many many years in the construction industry, and have adopted a simple contract system that details exactly what we will do, in general with a drawing in accordance and/or with the manufacturers instructions, we will not do a cheap quick job as I believe that the UK home service industry external groundwork’s and such like, is in total disarray, I have seen and had to rectify scores of so called reputable individuals work, usually with the home owner distraught, this always bothers me, as I think, what would I do if it was my mum, sister, dad, etc and usually end up reducing the cost to limit the damage to the sufferer.
    The contract has always worked very well for us and clearly defines our responsibilities and the responsibility of payment from the client.

  11. Jason HMarch 21, 2016 at 9:09 am #

    Great site Guys

  12. SamApril 7, 2016 at 11:38 am #

    This is a really good site and comments posted thus far have been helpful. To advise I’m actually in the midst of a dispute with works carried out by a roofer who are members of CORC (Confederation of Roofing Contractors) and who were recommended bona fide by CORC. Thankfully I was there to take pics and the next day Building inspectors for the insurance company also took pics condemning their work. CORC have been good and supportive. But as many allude to it’s so difficult to assess from the ground up and especially to the lay person. I suggest that:-

    – Always pay on completion of work NOT before (you have statutory rights for services rendered to you)
    – Try and ascertain in writing prior to work commencing what works they will do, what materials they will use
    – Take pics pre and post

    These cowboys and wanna earn a quick buck lot need to be taught a lesson!

  13. AnitaApril 8, 2016 at 8:58 pm #

    I’m feeling very angry at the moment, having been conned by a driveway cleaning/sealing person. I think rated people.com need to look into this man, he claims to be a proud member.

    It annoys me beyond belief that I fell for his patter, I NEVER do business on the doorstep, but he seemed different. However, he took just 90 mins IN TOTAL to supposedly clean, treat and seal a drive which he measured as 130 metres. Don’t know how accurate that is, but it’s a wide area, block-paved across a double garage and wide frontage of a double-fronted bungalow.

    He power hosed, then supposedly treated the area, then unbelievably used a heater/blower before randomly dotting the odd dot of sealant … Then like fools, we paid him. I saw him today, doing our neighbours patio, I challenged him, especially his claim to be “proud to be a member of “RATEDPEOPLE.COM” as I couldn’t find him there – when challenged at first he tried to say I was wrong, but then admitted he’s not a member.

    He claims you do not apply sand, yet every other such tradesman has done so, and your guide makes it clear. He’s left us with big gaps between the block paving.

    This man claims on his leaflet to give a 5 year guarantee, I’d say more like 5 days, if you’re lucky. He refuses to repay us, so now I have the hassle of contacting trading standards.

    The moral of this story – if you live in the Stokesley/Middlesbrough area (North Yorkshire) and an elderly man arrives with smooth patter, doing silly deals today, claiming to have 40 years experience & what appeared to be a well set up business – RUN A MILE BEFORE GIVING HIM THE CHANCE TO RUIN YOUR DRIVEWAY. I wish we had!

  14. Maria ArcosJuly 3, 2016 at 11:11 am #

    I need to fix few square meters of a floor (floor tiles -ground floor). Underneath the floor tiles there is plasterboard and this needs to be replaced as well. Preferably a free quotation first please.

    Also, a damp proof course needs to be applied to some walls, but a first check would be necessary, preferably a free check and quotation.

    Thank you

  15. martin hillAugust 14, 2016 at 10:13 pm #

    I consider myself a competent D.I.Yer and have done alot of work on my house. But i know my limits. I research ways to do things and the best way/safest and legal way and materials. I have come to this due to the horror stories on tv and by friends etc. This country openly allows cowboys and idiots to do work for people then has to pay for trading standards to look into it. Reading comments above and on over sites its about time the laws were changed to help the public. And the first class tradesmen and women out there. Its ok having gas safe etc but any tom dick and harry advertise that they are members. Each trade organisation should issue a photo id to the person qualified like a passport/ driving licence. It should be advertised by the council government that this is standard . Yes it will cost money but as a customer i would willingly pay a little extra for the safety. The guy or company quotes for a job. The people actually doing the job show you the annual renewed card and sorted. If for any reason that person is not worthy or fails training then card revoked. I think this then will get rid of the cheap dodgy workforces/ workmen under cutting top class guys/gals out there and let them earn a good living and let the public feel safe. Also the public need to realize and be made aware that you need to do your homework before employing anyone. google the company or person ask for refs and GO CHECK THEM OUT. Another way of doing this is while out and about look for work being done. Stop have a nosey. Even go back when finished and ask the home owner. What you got to lose. I think the build regs at the council should help out more too. Give a good advice pack online to read and tips for question to ask. Paperwork etc. written quotes. And a massive big one to the public DONT PAY ALL UP FRONT. Any trade asking for all upfront stay away. Had my extension at rear done and had paperwork with job and work description. Payment was as below.

    25% at start of job. paid for materials
    25% when Building inspector passed the foundations ( tip for homeowner always insist on being told when the building inspector coming onto the job and be there on his shoulder. You get to see if he got any issues with the work )
    25% When roof went on.
    Final payment wasn’t until me and my builder looked around the extension and i was happy with the work.

  16. Just checking your price for carpet fitterAugust 19, 2016 at 6:38 pm #

    To the makers of this website: You have suggested 75.00 pounds for a typical staircase carpet fitter fee. That sounds reasonable and thank you for that .

    Then, you also have also said further on that it would cost 700.00 pounds to refit carpet to a 30 sq meter room, saying they have to remove old carpet and fit new and the underlay and the grippers etc. get included. Carpet is not included we assume. Because this is about trade cost not carpet cost.

  17. S masseyOctober 10, 2016 at 3:00 pm #

    I totally agree with your research I recently had several quotes to repair block driveway chose the middle expensive quote rubbish job never call you back so much for 25 year guarantee. Gave me all the blarney about 40 years fathers business etc.

  18. PDOctober 29, 2016 at 1:20 pm #

    Just had some roofing work done (soffit and fascia capping) and wish I had found quotation check’s site before asking the supplier to do the work. He looked good on Checkatrade but work has been mediocre and overpriced by about 30%. Fortunately I was able to check prices on here before taking up his offer of additional work. Useful site.

    • David VaseySeptember 22, 2017 at 8:21 pm #

      Alot of trades on check a trades actually are rating themselves whilst acting as customers lol

  19. Mark DraperDecember 21, 2016 at 7:56 pm #

    Roofers are nearly always crooks, driveway folk cowboys and / or crooks

    • David VaseySeptember 22, 2017 at 8:23 pm #

      Ime guessing your a plumber

  20. ElsiejackieJanuary 14, 2017 at 10:54 am #

    I had awful gas engineer. Took the pipes round the door, in a u shape. He had a very good report, Diamond level with Worcester Bosch. The Owner had this level, but the man he sent to do mine was not. Worcester Bosch came and looked and said it would be noted. A very good heating engineer came to make things better, at a cost, so it shows that it is difficult to judge.
    What do you mean by “trustworthy”?
    I gave answers as to the level of work done, not how much I trusted the tradesman.
    Keep up your good work. A very useful site for a complete novice.

  21. Dan FenebachJanuary 28, 2017 at 10:24 am #

    I moved into a house with a fairly rare (for the UK) but modern boiler. Signed up for British Gas standard yearly cover and they couldn’t tell me over the phone if my boiler could be covered. Took several days off work with missed appointments to have an engineer say in 5 seconds ‘nope we can’t help you with that one, bye!’.
    On the flip side however I now have to search for viessman boiler experts each time I need it serviced or unclogged and every engineer I’ve had has been amazing. Even had 2 engineers amazed and jealous by the model I had do a complete rebuild and clean then forget to bill me (I left a number of messages On their phone and even had those guys out the next year and mentioned it and they never worried about it).
    Its funny because the original home owner clearly Got conned into buying an overly expensive boiler for the house but I’ve had nothing but cheap quotes and awesome engineers because of it.

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